Motorola Sold Refurbished XOOM Wi-Fi Tablets, Forgot to Wipe Previous Owners’ Data


Did you or someone you know purchase a Motorola XOOM Wi-Fi tablet recently?

If so, Android device maker Motorola wants YOU!

That’s because — oooops! — the company sold about 100 Xoom refurbished tablet computers without properly wiping the previous owners’ data.

The stored data could include owners’ photographs, documents, and login information for email and websites.

The company has said it sold a batch of 6,200 tablets and knows for sure that at least 100 tablets have users’ private information. That’s why the company is pursuing the return of the impacted refurbished units to ensure that the memory of each device is cleared.

If you’re unsure, you can visit or call Motorola Mobility Customer Support at 1-800-734-5870, select Option 1, in order to determine whether your tablet is affected.

What’s At Risk?

The information that may be accessible to the purchasers of the impacted refurbished tablets may include any information that the original user elected to store on the tablet.

It is possible that users might have stored photographs and documents. They may have also stored user names and passwords for email and social media accounts, as well as other password-protected sites and applications.

Free Credit Monitoring

In a prepared statement, Motorola said it “sincerely regrets and apologizes for any inconvenience this situation has caused the affected customers” and will offer customers a free two-year membership with Experian’s ProtectMyID credit-monitoring service.

Of course, this service is only for customers who purchased and then returned a Motorola XOOM Wi-Fi tablet to, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers between March and October 2011.

Original owners are advised to contact Experian at 1-866-926-9803 to sign up for the credit monitoring service.

It would also benefit all owners — even every Internet user, for that matter — to take consistent precautionary measures to protect their identity, such as changing their email and social media passwords.


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Elaine Rigoli

Elaine Rigoli is PRIVATE WiFi's manager of digital content strategy.