Hackers Press the ‘Schmooze’ Button

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The Wall Street Journal reports on how banks and large companies are spending large amounts of money to build firewalls — and using complex technology to fortify their systems — but it is often their own employees who are letting identity thieves in the door. The article says the “first line of defense” for large corporations is the customer-service representatives who answer the phones, yet some hackers say they often find these employees easy prey, because of their high turnover, low pay, and a desire to be helpful.

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Elaine Rigoli

Elaine Rigoli is PRIVATE WiFi's manager of digital content strategy.